Last Updated: 8/10/2025
At HazelGroveGifts.com, we work hard to ensure your order arrives quickly and in perfect condition. This Shipping Policy explains our processing times, delivery options, and other important shipping details.
1. Processing Times
- Orders are typically processed within 1–3 business days after payment is received.
2. Shipping Rates & Delivery Estimates
- Standard Shipping (typically 3–7 business days within the continental U.S.)
- Free shipping is offered on qualifying orders over $75 (before taxes and after discounts).
Note: Delivery times are estimates provided by carriers and may vary due to weather, postal delays, or other factors beyond our control.
3. Carriers We Use
We ship via trusted carriers, which may include:
- USPS (United States Postal Service)
- UPS
- FedEx
4. Shipping Restrictions
- At this time, we ship only within the United States.
5. Order Tracking
- Once your order ships, you will receive an email confirmation with a tracking number.
- Tracking updates may take up to 24 hours to appear.
6. Damaged, Lost, or Delayed Packages
- If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage so we can arrange a replacement or refund.
- If your order is lost in transit, we will work with the carrier to investigate and resolve the issue.
- We are not responsible for delays caused by the carrier or incorrect shipping information provided by the customer.
7. Incorrect or Missing Information
Please double-check your shipping address before placing an order. Orders returned to us due to an incorrect address may be reshipped at the customer’s expense.
8. Contact Us
If you have questions about our Shipping Policy or your order’s status, contact us at sales@hazelgrovegifts.com.